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C A R I N G    F O R    Y O U R    P R O D U C T


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Most of our products are handmade from polymer clay, designed to be lightweight yet strong and durable.

Polymer clay is slightly flexible when cured meaning it withstands situations other types of clay would not; it will not shatter when dropped, and will bend before it breaks.

Harder materials such as metal can scratch the surface of your new Hello Emu goodies, and chemicals can damage their appearance. Store them away from sharp metal objects and jewellery to avoid surface scratches, and keep them away from perfumes, cleaning products and excessive amounts of water. 

Try not to display your new purchases in direct sunlight to avoid discolouration.


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Surface dirt can be removed by gently wiping with a cotton bud dipped in water or a makeup remover.

Most metal components we use are made from hypoallergenic stainless steel, these should not discolour or rust

and can easily be cleaned with a soft jewellery cloth. The metal used will always be stated within the items description. If you are allergic to any types of metal please contact us before purchasing to see if we can change the metal type for you, or leave us a note in the 'Additional Modifications' box when adding to your basket.


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Our knits are made from 100% super soft acrylic yarn in a jacquard knit making them both durable and warm.

Hand wash your knitwear and dry flat to keep them looking fresh for as long as possible. Keep away from sharp objects to avoid pulling the yarn and keep away from fire for obvious reasons!

Try not to display your new purchases in direct sunlight to avoid discolouration.

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